Senior Solution Consultant
We are looking for a Solution Consultant to join our
Customer Success and Solutions team in New York to deliver successful projects
for our customers. The individual will
be responsible for delivering successful projects for their customers; identifying
opportunities for additional sales as well as ensuring customers are satisfied
and are fully exploiting the potential of the Amplience platform to deliver
maximum business benefit.
Solution Consultant will have started to develop a specialisation within the
e-commerce/content domain. We are
looking for someone who is capable of working independently, as well as in
teams as they will often be responsible for the completion of a project or
activities for which he/she leads a small team.
- Responsible for
the end to end delivery of customer projects
- Lead and guide the customer’s delivery team / system integrator to deliver a best practice implementation by defining a robust project approach with appropriate governance.
- Ensure projects
are formally kicked-off, have key re-occurring cadence meetings running
throughout the project and are formally closed when acceptance criteria are
requirements specifications are specific and with a minimal amount of
- Understand the
core operating model of the e-commerce department and the supporting technology
- Understand the clients
business drivers and business priorities looking 12 months ahead
- Become a trusted
advisor to key decisions makers and stakeholders, spot new opportunities to
drive additional revenue working with the Account Manager to close.
- Provide metrics
on customer interactions and generates insight from these interactions
- Ensure the
customer is receiving the appropriate level of service as contractually agreed
and defined by internal service level framework.
- Measure customer
satisfaction and work to improve overall customer satisfaction year on year.
- Help define
service level framework across the portfolio of customers.
- Create engaging
collateral tailored for customers.
- Provide guidance
on how to best use the Amplience platform.
are looking for:
- Experience of
delivering multiple successful eCommerce projects to deadlines.
- Good knowledge on
e-commerce operations and technologies employed by all tiers of retailer.
- Proven ability to
build and foster relationships internally and externally.
- Ability to engage
with customers and evangelise coupled with good presentation skills.
- Ability to work
under pressure with a demanding customer base.
- A good level of
emotional intelligence and business acumen.
- Good leadership
skills which inspire confidence.
- Exerts positivity
and possesses a can-do attitude.
- Ability to
effectively manage and prioritise multiple concurrent tasks.
- Embraces and
responds well to change in a dynamic and fast changing sector.
- Ability to
organise their work when under pressure.Logical mind who
makes rationale decisions.
- A logical & analytical mind that is able to
assist in the re-engineering of business process.